{"xsrfToken":"dc1f81b41cad2e8efc9c063b6b10a19267215f58_lout","branding":{"id":"1","key":"fcs","name":"FITIV Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de3128","headerLinkHoverBGColor":"#de3128","headerBadgeColor":"#de3128"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b4ca2f8d-eb8b-46fa-8357-6717228cb799/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZTE0YjE2Ni00MDNjLTQwNjItODlhYS03YjA4YzAwMWJlYmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI0Y2EyZjhkLWViOGItNDZmYS04MzU3LTY3MTcyMjhjYjc5OSI6WyJyZWFkIl19LCJleHAiOjE3NDMzODY5ODYsIm5iZiI6MTc0MzM4NjM4Nn0.Vvhei2oaab-ney1JLpfMiJk-rwETwW7j47U4m0WYhZw&client=4e14b166-403c-4062-89aa-7b08c001bebe&mode=fit","logoId":"b4ca2f8d-eb8b-46fa-8357-6717228cb799","isLogoAvailable":true,"helpCenterTitle":"How Can We Help You?","sharedPortalName":"FITIV Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"How Can We Help You?","sharedPortalName":"FITIV Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a7efd","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f9ca7993-f597-48f5-96c8-eb3d4bcaa457/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZTE0YjE2Ni00MDNjLTQwNjItODlhYS03YjA4YzAwMWJlYmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY5Y2E3OTkzLWY1OTctNDhmNS05NmM4LWViM2Q0YmNhYTQ1NyI6WyJyZWFkIl19LCJleHAiOjE3NDMzODY5ODYsIm5iZiI6MTc0MzM4NjM4Nn0.eDQtUBYcA7NGV3yQPOTm0OGcw4Zs1Gr2CHZettncVQQ&client=4e14b166-403c-4062-89aa-7b08c001bebe&height=300&mode=fit","bannerMediaApiFileId":"f9ca7993-f597-48f5-96c8-eb3d4bcaa457","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"fcs","projectId":10021,"serviceDeskId":1,"name":"FITIV Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Account / Membership Issues","descriptionHtml":"","callToAction":"Account / Membership Issues","introHtml":"<p>Having issues with your FITIV account or membership?</p>","icon":10515,"iconUrl":"https://fitiv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[1],"key":""},{"id":"17","name":"Join Beta Testing","descriptionHtml":"","callToAction":"Join Beta Testing","introHtml":"<p>Provide feedback on new features and updates to help us improve.</p>","icon":10535,"iconUrl":"https://fitiv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"1","name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","introHtml":"<p>Do you have other questions that we can help answer?</p>","icon":10520,"iconUrl":"https://fitiv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Are you experiencing some abnormal behavior?</p>","icon":10545,"iconUrl":"https://fitiv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Request a feature","descriptionHtml":"","callToAction":"Request a feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10549,"iconUrl":"https://fitiv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"3","name":"Syncing / Managing Data Issues","descriptionHtml":"","callToAction":"Syncing / Managing Data Issues","introHtml":"<p>Having issues synchronizing or managing your health and fitness data?</p>","icon":10522,"iconUrl":"https://fitiv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[1],"key":""},{"id":"4","name":"Workout / Tracking Issues","descriptionHtml":"","callToAction":"Workout / Tracking Issues","introHtml":"<p>Having trouble tracking your workouts?</p>","icon":10537,"iconUrl":"https://fitiv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://fitiv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Help & Support"}],"orderMapping":{"1":[17,7,2,4,3,6,1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1eeabda8-bbcb-30d8-aa89-74cc4571dd5a","appLinkName":"System Confluence","appLinkUrl":"https://fitiv.atlassian.net/wiki","spaceKey":"FCS","spaceName":"Customer Success","spaceUrl":"https://fitiv.atlassian.net/wiki/spaces/FCS","isServer":false},"labels":[],"projectKey":"FCS","serviceDeskId":1,"kbLinkDomainURLs":["https://fitiv.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZTE0YjE2Ni00MDNjLTQwNjItODlhYS03YjA4YzAwMWJlYmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDMzODc1ODYsIm5iZiI6MTc0MzM4NjM4Nn0.SaJeFor-PXYlu5QyxReTxFuO6wL9vLgQP4chIj_ZIJo","targetCollection":"upload-project-10021","endpointUrl":"https://api.media.atlassian.com","clientId":"4e14b166-403c-4062-89aa-7b08c001bebe","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"b9cfa8bb-52f6-4c87-95f2-32ce7183ce64","name":"General","description":"Find answers to common questions, troubleshooting tips, and general FITIV information to get started.","categoryUrl":"https://fitiv.atlassian.net/servicedesk/customer/portal/1/topic/b9cfa8bb-52f6-4c87-95f2-32ce7183ce64","lastUpdated":"1738260987533","createdAt":"1732213967796"},{"id":"9200ff45-5ebe-46be-9afc-dd817e3f8366","name":"Billing & Account","description":"Manage your subscription and account with guides for billing, passwords, and account settings.","categoryUrl":"https://fitiv.atlassian.net/servicedesk/customer/portal/1/topic/9200ff45-5ebe-46be-9afc-dd817e3f8366","lastUpdated":"1732214089305","createdAt":"1690386806360"},{"id":"1dc35d25-b9e7-4444-baec-cb5344764e44","name":"Setup","description":"Step-by-step guides to help you set up devices, configure settings, and start tracking workouts.","categoryUrl":"https://fitiv.atlassian.net/servicedesk/customer/portal/1/topic/1dc35d25-b9e7-4444-baec-cb5344764e44","lastUpdated":"1742582887677","createdAt":"1732214035481"},{"id":"fe01c348-403c-4fe9-bd22-c71311d3913c","name":"Apple Watch","description":"Optimize FITIV on your Apple Watch experience with setup guides, features, and troubleshooting tips.","categoryUrl":"https://fitiv.atlassian.net/servicedesk/customer/portal/1/topic/fe01c348-403c-4fe9-bd22-c71311d3913c","lastUpdated":"1734699292610","createdAt":"1690386781004"},{"id":"eba102af-6a5e-47d0-8a5e-800e9e5926f5","name":"Fitness Metrics","description":"Metrics Learn what your Fitness data means, including heart rate zones, calories, training load, HR recovery, cardio fitness and more.","categoryUrl":"https://fitiv.atlassian.net/servicedesk/customer/portal/1/topic/eba102af-6a5e-47d0-8a5e-800e9e5926f5","lastUpdated":"1737723745857","createdAt":"1690386845255"},{"id":"c2a3ae8e-4bca-42b1-8613-c7d3fb81a228","name":"Third Party Apps","description":"Sync FITIV with apps like Apple Health, Strava, MyFitnessPal and Lose It! for a connected fitness experience.","categoryUrl":"https://fitiv.atlassian.net/servicedesk/customer/portal/1/topic/c2a3ae8e-4bca-42b1-8613-c7d3fb81a228","lastUpdated":"1743010426434","createdAt":"1732214256647"}]}},"kbPage":{"id":162005006,"title":"Guide: How to Use Perceived Effort (PE) to Enhance Your Training","url":"https://fitiv.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/162005006","space":{"key":"FCS","name":"Customer Success","id":98306},"serviceDeskIds":[1],"appLinkId":"1eeabda8-bbcb-30d8-aa89-74cc4571dd5a","idInString":"162005006","projects":[{"projectId":10021,"serviceDeskId":1,"portalId":1}]}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=fitiv","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"dc1f81b41cad2e8efc9c063b6b10a19267215f58_lout","baseUrl":"https://fitiv.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://fitiv.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4e14b166-403c-4062-89aa-7b08c001bebe","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"2951332819a841d99b2a6fba57f8317a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}