Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
FITIV Support
  1. FITIV Support
  2. FITIV Support

Request a feature

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"26082e0be4d5361bf3cce191ccc5b2a41f590a79_lout","branding":{"id":"1","key":"fcs","name":"FITIV Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de3128","headerLinkHoverBGColor":"#de3128","headerBadgeColor":"#de3128"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b4ca2f8d-eb8b-46fa-8357-6717228cb799/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZTE0YjE2Ni00MDNjLTQwNjItODlhYS03YjA4YzAwMWJlYmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI0Y2EyZjhkLWViOGItNDZmYS04MzU3LTY3MTcyMjhjYjc5OSI6WyJyZWFkIl19LCJleHAiOjE3Njg5MjAzNTQsIm5iZiI6MTc2ODkxOTc1NH0.BEJClqIIzWhFWJueRECE181UhC8Fs1ZIPlT4AyCm4uo&client=4e14b166-403c-4062-89aa-7b08c001bebe&mode=fit","logoId":"b4ca2f8d-eb8b-46fa-8357-6717228cb799","isLogoAvailable":true,"helpCenterTitle":"How Can We Help You?","sharedPortalName":"FITIV Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"How Can We Help You?","sharedPortalName":"FITIV Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a7efd","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f9ca7993-f597-48f5-96c8-eb3d4bcaa457/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZTE0YjE2Ni00MDNjLTQwNjItODlhYS03YjA4YzAwMWJlYmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY5Y2E3OTkzLWY1OTctNDhmNS05NmM4LWViM2Q0YmNhYTQ1NyI6WyJyZWFkIl19LCJleHAiOjE3Njg5MjAzNTQsIm5iZiI6MTc2ODkxOTc1NH0.JxLrWnvDNQtz0z-P0f6dYINp4o6goeXdz7Zin1wc2Wk&client=4e14b166-403c-4062-89aa-7b08c001bebe&height=300&mode=fit","bannerMediaApiFileId":"f9ca7993-f597-48f5-96c8-eb3d4bcaa457","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"fcs","projectId":10021,"serviceDeskId":1,"name":"FITIV Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Account / Membership Issues","descriptionHtml":"","callToAction":"Account / Membership Issues","introHtml":"<p>Having issues with your FITIV account or membership?</p>","icon":10515,"iconUrl":"https://fitiv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[1],"key":""},{"id":"17","name":"Join Beta Testing","descriptionHtml":"","callToAction":"Join Beta Testing","introHtml":"<p>Provide feedback on new features and updates to help us improve.</p>","icon":10535,"iconUrl":"https://fitiv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"1","name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","introHtml":"<p>Do you have other questions that we can help answer?</p>","icon":10520,"iconUrl":"https://fitiv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Are you experiencing some abnormal behavior?</p>","icon":10545,"iconUrl":"https://fitiv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Request a feature","descriptionHtml":"","callToAction":"Request a feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10549,"iconUrl":"https://fitiv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"3","name":"Syncing / Managing Data Issues","descriptionHtml":"","callToAction":"Syncing / Managing Data Issues","introHtml":"<p>Having issues synchronizing or managing your health and fitness data?</p>","icon":10522,"iconUrl":"https://fitiv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[1],"key":""},{"id":"4","name":"Workout / Tracking Issues","descriptionHtml":"","callToAction":"Workout / Tracking Issues","introHtml":"<p>Having trouble tracking your workouts?</p>","icon":10537,"iconUrl":"https://fitiv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://fitiv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Help & Support"}],"orderMapping":{"1":[17,7,2,4,3,6,1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1eeabda8-bbcb-30d8-aa89-74cc4571dd5a","appLinkName":"System Confluence","appLinkUrl":"https://fitiv.atlassian.net/wiki","spaceKey":"FCS","spaceName":"Customer Success","spaceUrl":"https://fitiv.atlassian.net/wiki/spaces/FCS","isServer":false},"labels":[],"projectKey":"FCS","serviceDeskId":1,"kbLinkDomainURLs":["https://fitiv.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZTE0YjE2Ni00MDNjLTQwNjItODlhYS03YjA4YzAwMWJlYmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg5MjA5NTQsIm5iZiI6MTc2ODkxOTc1NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.zXZi3q1sM5FlWPrukfNHTNcSzjjFlsb7OI-fTgIvR_0","targetCollection":"upload-project-10021","endpointUrl":"https://api.media.atlassian.com","clientId":"4e14b166-403c-4062-89aa-7b08c001bebe","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"b9cfa8bb-52f6-4c87-95f2-32ce7183ce64","name":"General","description":"Find answers to common questions, troubleshooting tips, and general FITIV information to get started.","categoryUrl":"https://fitiv.atlassian.net/servicedesk/customer/portal/1/topic/b9cfa8bb-52f6-4c87-95f2-32ce7183ce64","lastUpdated":"1762979682572","createdAt":"1732213967796"},{"id":"9200ff45-5ebe-46be-9afc-dd817e3f8366","name":"Billing & Account","description":"Manage your subscription and account with guides for billing, passwords, and account settings.","categoryUrl":"https://fitiv.atlassian.net/servicedesk/customer/portal/1/topic/9200ff45-5ebe-46be-9afc-dd817e3f8366","lastUpdated":"1760700132131","createdAt":"1690386806360"},{"id":"1dc35d25-b9e7-4444-baec-cb5344764e44","name":"Setup","description":"Step-by-step guides to help you set up devices, configure settings, and start tracking workouts.","categoryUrl":"https://fitiv.atlassian.net/servicedesk/customer/portal/1/topic/1dc35d25-b9e7-4444-baec-cb5344764e44","lastUpdated":"1759494283322","createdAt":"1732214035481"},{"id":"fe01c348-403c-4fe9-bd22-c71311d3913c","name":"Apple Watch","description":"Optimize FITIV on your Apple Watch experience with setup guides, features, and troubleshooting tips.","categoryUrl":"https://fitiv.atlassian.net/servicedesk/customer/portal/1/topic/fe01c348-403c-4fe9-bd22-c71311d3913c","lastUpdated":"1734699292610","createdAt":"1690386781004"},{"id":"eba102af-6a5e-47d0-8a5e-800e9e5926f5","name":"Fitness Metrics","description":"Metrics Learn what your Fitness data means, including heart rate zones, calories, training load, HR recovery, cardio fitness and more.","categoryUrl":"https://fitiv.atlassian.net/servicedesk/customer/portal/1/topic/eba102af-6a5e-47d0-8a5e-800e9e5926f5","lastUpdated":"1744813878139","createdAt":"1690386845255"},{"id":"c2a3ae8e-4bca-42b1-8613-c7d3fb81a228","name":"Third Party Apps","description":"Sync FITIV with apps like Apple Health, Strava, MyFitnessPal and Lose It! for a connected fitness experience.","categoryUrl":"https://fitiv.atlassian.net/servicedesk/customer/portal/1/topic/c2a3ae8e-4bca-42b1-8613-c7d3fb81a228","lastUpdated":"1743010426434","createdAt":"1732214256647"}]}},"reqCreate":{"id":7,"projectId":10021,"issueType":{"id":"10061","name":"New Feature"},"form":{"name":"Request a feature","descriptionHtml":"","callToAction":"Request a feature","intro":"<p>Let us know your idea for a new feature.</p>","instructions":"","icon":10549,"iconUrl":"https://fitiv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10055","fieldConfigId":"10177","label":"User ID","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description of the feature you would like to request.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10068","fieldConfigId":"10197","label":"Debug Information","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Screenshots and Attachments","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/7","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/7","calendarParams":{"firstDay":0,"date":"2026-01-20T10:35:54-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1eeabda8-bbcb-30d8-aa89-74cc4571dd5a","appLinkName":"System Confluence","appLinkUrl":"https://fitiv.atlassian.net/wiki","spaceKey":"FCS","spaceName":"Customer Success","spaceUrl":"https://fitiv.atlassian.net/wiki/spaces/FCS","isServer":false},"labels":["metrics"],"projectKey":"FCS","serviceDeskId":1,"kbLinkDomainURLs":["https://fitiv.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZTE0YjE2Ni00MDNjLTQwNjItODlhYS03YjA4YzAwMWJlYmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg5MjA5NTQsIm5iZiI6MTc2ODkxOTc1NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.zXZi3q1sM5FlWPrukfNHTNcSzjjFlsb7OI-fTgIvR_0","targetCollection":"upload-project-10021","endpointUrl":"https://api.media.atlassian.com","clientId":"4e14b166-403c-4062-89aa-7b08c001bebe","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=fitiv","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"26082e0be4d5361bf3cce191ccc5b2a41f590a79_lout","baseUrl":"https://fitiv.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://fitiv.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4e14b166-403c-4062-89aa-7b08c001bebe","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"94dcc62ab7ae44489d1b68a96d60e272","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://fitiv.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}